Terms of Service
1. SCOPE OF WORK
A. All work will be completed in a professional manner according to standard industry practices.
B. Washington Express Movers is due all monies as contracted unless termination of said contract is agreed to, in writing, by both parties.
C. Total charges apply only for quantities and/or services or any part thereof set forth in the proposal. WEXM reserves the right to make additional billings for delays that are not caused by Washington Express Movers, including but not limited to fire alarms, bomb scares, directions of governmental agencies, extreme weather conditions, trade union jurisdictional disputes, strikes, or other similar unforeseen delays. Washington Express Movers will make its best efforts to minimize the cost of any such delays.
D. Any alterations or deviations from specifications listed in this proposal that involve extra labor, equipment, or additional time may result in an adjustment of the quoted price in the form of additional charges. Such charges will be due and payable in accordance with the terms of payment listed in the proposal.
E. At the time of the move, if the customer requests additional items to be moved or disposed of and this change results in additional services provided, charges for such will be assessed at Washington Express Movers’s applicable rate schedule in effect at the time.
F. The contract will apply only when the following conditions exist at both origin(s) and destination(s) for the entire duration of the move(s):
i. There must be adequate light, heat, air and power.
ii. Washington Express Movers must have the exclusive and uninterrupted use of the agreed upon number of elevators.
iii. Adequate loading and unloading areas must be made available and free of trash, construction equipment, other non-related furniture, or similar obstructions.
iv. Construction, renovation, or decorating work must not be in such a state as to impede the move. This includes, but is not limited to: carpet laying, tiling, painting, and carpentry work.
v. The doors, agreed upon prior to execution of the contract, to be used for loading and unloading must be available.
G. All furniture shall be placed once at the destination(s) as directed by the customer or in accordance with the floor plans.
H. Cancellation, or any changes, must be made at least 7 days prior to the move. Should a crew be dispatched due to the lack of notice, the customer will be charged according to the hourly rates and minimums in effect at the time.
2. OUR CONTRACTORS
Our contractors represent our inventory of skilled professionals. In consideration of the furnishing of our contractors to perform work on behalf of your company, you agree not to employ any of our contractors for a period of one (1) year from the date they performed work for your organization, or any related organization. In the event you wish to hire one of our contractors directly during the one (1) year period, you agree to pay our Company a ten thousand ($10,000) dollar conversion fee, which shall be payable within ten (10) days from the date you hire our contractor. Failure to pay timely may result in legal action for recovery including but not limited to related legal expenses and interest on the unpaid balance at 18% per annum. Our Company shall be defined as The Washington Express Movers or any of its subsidiaries.
3. DECLARED VALUE OF TRANSIT & CARGO
A. Comprehensive liability insurance coverage is carried by Washington Express movers for all items handled by us while performing a move and while under our complete and total control.
B. Items of value (i.e., electronic equipment, artwork, high-value furniture, etc.) exceeding $5,000 per piece must be declared prior to being moved. Failure to provide us with this itemized list of high value items will limit our liability.
C. Washington Express Movers is not liable for any damage to furniture that require stairway carries.
D. Claims will not be valid unless:
i. Presented in writing within five (5) working days after completion of the job.
ii. Payment is made according to the terms of the proposal.
E. Washington Express Movers reserves the right of first refusal to make all repairs.
F. Washington Express Movers assumes liability on articles packed or unpacked by anyone other than ourselves, nor does the company assume any liability for any concealed item, unless caused and accompanied by external damage.
G. Washington Express Movers will not accept liability for missing items unless such items are considered missing while they are in our complete and total control, or if it can be proven that there was gross negligence on the part of our personnel. Should either and/or both possibilities exist, claims for missing items will only be honored provided they are presented in writing within five (5) working days following completion of the job.
H. Our personnel are covered by workers’ compensation insurance.
Washington Express Movers’ contractors are not responsible for the derangement of or damage to mechanical equipment or systems, computers, IT equipment, servers, audio/visual equipment and parts thereof, electronic office equipment or like articles, unless due to negligence by Washington Express Movers contractors as evidenced by external damage.
5. PRESSED BOARD
Particle board is made by mixing sawdust, wood chips, etc. with glue and pressing them into a board. The manufacturing process is inconsistent and not subject to measurable quality standards. Furniture manufactured with pressed-board is not intended to be moved regularly and over time construction begins to deteriorate, rendering the product brittle and prone to damage during movement. Washington Express Movers cannot be held liable for any damages to pressed board/particle board furniture during the process of disassembly, movement, transportation or reassembly. We will move your goods with care and caution, however furniture constructed of this material is not subject to liability by Washington Express Movers or covered by any level of valuation.
6. DAMAGE TO PREMISES OR PROPERTY OTHER THAN GOODS
Washington Express Movers is not required to assume liability for damage to painted walls, wallpaper or floors. If we cause damage to premises or property, other than goods for removal, as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only (i.e., painting blemished area on wall and not painting entire wall). You are responsible for ensuring paint has cured for at least 5 days prior to move.
7. CRATE & EQUIPMENT RENTAL
If your proposal includes the use of moving crates, dollies, or other rental equipment, you will be responsible for the rental fees for the length of time these items are in your possession. There may be additional fees for multiple visits to your facility to remove these items after use. You will be responsible for any lost of missing items at the standard replacement rate.
8. PAYMENT TERMS
A. Payment is due upon submission of the invoice in accordance with the above stated terms. Accounts outstanding for more than 30 days will bear interest at the rate of 1-1/2 percent per month (18% APR) on the unpaid balance.
B. Should it be necessary for Washington Express Movers to engage an attorney or agency to enforce its right of payment under this contract, the customer agrees to pay all costs and expenses of collection, including attorney’s fees of up to 33% of the invoice totals.
9. OPERATIVE CLAUSE
A. Neither party is responsible for any failure to perform its obligations under this contract, if it is prevented or delayed in performing those obligations by an event caused by an Act of God.
B. Where there is an event caused by an Act of God, the party prevented from or delayed in performing its obligations under this contract must immediately notify the other party giving full particulars of the event and the reasons for the event preventing that party from, or delaying that party in performing its obligations under this contract and that party must use its reasonable efforts to mitigate the effect of the event upon its or their performance of the contract and to fulfil its or their obligations under the contract.
C. Upon completion of the event, the party affected must as soon as reasonably practicable recommence the performance of its obligations under this contract. Where the party affected is the contractor, the contractor must provide a revised program rescheduling the works to minimize the effects of the prevention or delay caused by the event.
D. An event does not relieve a party from liability for an obligation which arose before the occurrence of that event, nor does that event affect the obligation to pay money in a timely manner which matured prior to the occurrence of that event.
E. The contractor has no entitlement and the project company has no liability for: (a) any costs, losses, expenses, damages or the payment of any part of the contract price during an event caused by an Act of God and (b) any delay costs in any way incurred by the contractor due to an event caused by an Act of God.”
10. Cancellation Policy
Washington Express Movers requires a 50% deposit on most moving orders to reserve move dates and times. These deposits are subject to our 7 business day cancellation and rescheduling policy. Rescheduling is subject to our availability. All cancellations must be received in writing no later than (7) seven business days prior to the scheduled move date. This means deposits are non-refundable if you are within 7 business days of your move date and cancel. Once your move is scheduled, your move date and time is reserved with Washington Express Movers. Crews and truck routes are determined. The cancellation policy is in place to compensate for losses resulting from such cancellations.
11. CUSTOMER WARNING: Furniture Moving is Dangerous
Instruct your employees to stay a safe distance from the movers, the items moving and the equipment being used while we are performing work. In the event that the work is performed over multiple days, it is the responsibility of the client to keep employees away from any work in progress or moving equipment.